Customer Service Challenge and Success - Don't Always Blame the Technology!
Many readers, friends and clients know that we are tech savvy consumers who analyze and test our customer service and technology...
5 Ways to Improve UC Voice Quality
Download PDF version of this article I participated in a recent podcast with my fellow UCStrategies experts, discussing our thoughts...
Full Blown Unified Communication (UC) Has Transformed Our Business
By Keith Miles, MBA, President of Streamlined Management Group Inc. Comment from Editor: We included this article from an associate of...
Tbaytel needs to find new ways to get money, consultant says
Roberta J. Fox is interviewed about the future of Thunder Bay telecommunications in this article (with accompanying audio) on CBC...
2015 Forecast from UCStrategies experts - FOX chief comments
In this Industry Buzz podcast, UCStrategies' Marty Parker moderates a discussion about 2015. The question posed: what is going to happen...
2014 Significant Trend - Customer Secret Selection Criteria of UC Use for Acquisition Decisions
By Roberta J. Fox, FOX GROUP Listening to my fellow UCStrategies experts for their first podcase of 2015, I noticed again this year that...