Customer Service Challenge and Success - Don't Always Blame the Technology!
Many readers, friends and clients know that we are tech savvy consumers who analyze and test our customer service and technology...
5 Ways to Improve UC Voice Quality
Download PDF version of this article I participated in a recent podcast with my fellow UCStrategies experts, discussing our thoughts...
Full Blown Unified Communication (UC) Has Transformed Our Business
By Keith Miles, MBA, President of Streamlined Management Group Inc. Comment from Editor: We included this article from an associate of...
Tbaytel needs to find new ways to get money, consultant says
Roberta J. Fox is interviewed about the future of Thunder Bay telecommunications in this article (with accompanying audio) on CBC...
2015 Forecast from UCStrategies experts - FOX chief comments
In this Industry Buzz podcast, UCStrategies' Marty Parker moderates a discussion about 2015. The question posed: what is going to happen...
2014 Significant Trend - Customer Secret Selection Criteria of UC Use for Acquisition Decisions
By Roberta J. Fox, FOX GROUP Listening to my fellow UCStrategies experts for their first podcase of 2015, I noticed again this year that...
Artificial Intelligence Reaching Tipping Point? Top News Item on CDN for 2014!
We are proud to provide a re-print of our article that made the top news item on CDN for 2014! http://bit.ly/1tzXltl As always, we...
UC Now Stands for Unified Collaboration
By Chris Henry, Guest Contributor It took me a good day and a half to digest what I had experienced from attending my first Cisco...
What's on our minds these days?
Some of the FOX GROUP consulting team had the opportunity to attend the Neotelis Telecom 2014 conference this week. This end...
High Tech Piece of Heaven – Easy to Wish For – Hard to Find
As many of you know, we are in the process of moving from our home and corporate office facility, Fox Hollow in Mount Albert (north east...
