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9-1-1 Advisory Services

For Public, Municipal, Non-Profit and Enterprise Organizations



FOX GROUP has assembled a team of subject matter experts to provide technology design and advisory services in the various elements of enhanced and next generation 9-1-1 services, (Abbreviated to E9-1-1 and NG9-1-1).


We can assess your current environment and provide you with a strategy, architecture, design, migration plan and budget to help you determine your future technical and vendor alternatives. 


Using the FOX ePROcurement applications and analysis services, we can also help you identify future detailed technical requirements, develop an RFP bid package, and even analyze responses and assist in vendor negotiations and implementation to ensure that your next generation of 9-1-1 technologies will improve service, response times and reduce time, cost and risk.





See additional information below for various Canadian and U.S. organizations focused on helping evolve and drive NG9-1-1.

Emergency/Dispatch Operations Centres 9-1-1, E9-1-1 Assessment, Design and Procurement Services

We provide assessment, strategy, architecture and migration strategies, design and vendor selection services to municipal and provincial organizations providing emergency services including police, ambulance and public safety support.


We can assess your E9-1-1 alternatives geared to your current and future telephony and carrier environment.  


We can also help benchmark and design future solutions aligned to other communications control centres whether in Canada, the US or internationally.


Whether the requirements are for your communication and dispatch centres, your mobile first responders or your internal admin staff, we help ensure you select the right technology from the right vendor to improve communications responses with the least amount of time, effort and cost!

9-1-1 Assessment, Strategy, Design and Acquisition for Enterprise organizations with VoIP, UC, mobile workforce

We provide strategy, architecture, migration and acquisition assistance to enterprise organizations that are moving to VoIP, UC and mobile solutions that no longer have ISDN or legacy connectivity to provide safe, reliable 9-1-1 location details.  This ensures that your employees and customers will be able to safely reach 9-1-1 responders. 


We can assess your E9-1-1 alternatives geared to your current and future telephony and carrier environment.  


We can also help benchmark and design future solutions aligned to your future UC and IP-based enterprise strategies.


If you don't have a VoIP/UC/E9-1-1 strategy, don't worry.  We can help you design and acquire appropriate solutions from the best vendors to ensure the health and safety of your staff and clients.

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E9-1-1 Policies and Procedures for Mobile and Stationary Workforce for Enterprise, government and non-profit 

Whether you have a legacy PBX/telephony environment, or cloud IP-based telephony and contact centre environment, we can help you develop effective policies and procedures to provide the best 911 technology, training or support for your enterprise organization.


NG9-1-1 Organizations


NENA - National Emergency Number Association,

NENA serves the public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. With more than 7,000 members in 48 chapters across North America and around the globe, NENA promotes the implementation and awareness of 9-1-1 and international three-digit emergency communications systems.

NENA works with public policy leaders; emergency services and telecommunications industry partners; like-minded public safety associations; and other stakeholder groups to develop and carry out critical programs and initiatives; to facilitate the creation of an IP-based Next Generation 9-1-1 system; and to establish industry leading standards, training, and certifications.


NOTE:  FOX GROUP is proud to be a NENA member.  Bill Elliott, BCom, ENP, 9-1-1 Ambassador is a NENA certified Emergency Number Professional. Bill was a committee lead within the CRTC Emergency Services Working Group that establishes NG9-1-1 standards.  This enables us to provide expert, up-to-date technology advisory services for the public sector organizations. 

Bill Elliott, BCom, ENP



NG9-1-1 Expert and Ambassador

CITIG - Canadian Interoperability Technology Interest Group, 

When first responders can’t communicate during an emergency or major event, lives can be in jeopardy.  In 2007, the Canadian Interoperability Technology Interest Group (CITIG) was created to improve Canadian public safety communications interoperability.


At the time, CITIG was a responder-driven, federally-funded organization, led by Canadian Police Research Centre (CPRC) that brought together responders, academia, industry and government stakeholders who shared a common interest in enhancing Canada's communications interoperability.  They are dedicated to improving the safety and security of first responders and the people and critical infrastructure of Canada.


That tradition continues, and as of 2012, CITIG is now managed in partnership by the Canadian Association of Chiefs of Police (CACP), the Canadian Association of Fire Chiefs (CAFC) and Paramedic Chiefs of Canada (PCC). 


Today, CITIG is made up of more than 1,900 volunteers from the responder community, all orders of government, non-governmental organizations, associations, academia and industry.


FOX GROUP Regulatory NG9-1-1 Activities

Roberta Fox is actively involved in the CRTC NG9-1-1 regulatory committees and the IETF related to Real-Time Text (RTT) standards development. 

FOX GROUP 9-1-1 Ambassador, Bill Elliott was a committee lead within the CRTC Emergency Services Working Group that establishes NG9-1-1 standards.

We encourage the public, first responders, municipal and regional governments to provide input into the upcoming hearings as this is a very important filing that will have significant impact on the future of next generation 9-1-1 activities in Canada.  

FOX NG9-1-1 Articles


"Need Help? Call 911! But will they find you in time?"    By Roberta J. Fox, Bill Elliott, and Susan Dineen of FOX GROUP Technology.


We also have 9-1-1 Whitepapers in our 'Members only' section of our web page.  

Click the button below to sign up, and you will receive information to access the education material. 


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