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FOX GROUP in the News, Podcasts and Articles


Articles written by, or extracts from FOX GROUP professionals being interviewed in various leading industry and business publications, conferences and public events. All rights reserved as noted in original source.  

15MAR2017 - Why 9-1-1 Was unable to locate the President of Cora - FOX GROUP 9-1-1 Tech Advisor Director Bill Elliott was recently interviewed by La Presse to provide commentary and insight on why the president of Cora was not able to locate Mr. Tsouflidis during a ransom kidnap.


24NOV2016 - FOX GROUP Technology Advisors to new federal National Suicide Prevention Services - FOX GROUP is proud to be part of the technology team developing the new federal government program for the development of National Suicide Prevention Service announced today by the Honourable Jane Philpott, P.C., M.P. Minister of Health.


17NOV2016 - Unpacking UC - Mitel Networks - Read article where FOX Leader was interviewed related to Rogers MiCollab unified communications offer. 


17NOV2016 - Through the UC Looking Glass into the World of Collaboration - Article by Roberta Fox and Bill Elliott on how UC applications are transforming how people work together across time and distance. 


31OCT2016 - Unpacking UC - Rogers Unison provides first truly mobile UC in Canada. - Read article where FOX Leader was interviewed related to Rogers new Unison mobile UC offer. 


13OCT2016 - London ranks third in national look at how women fare in overall well-being. - FOX leader comments on the differences in London upon her return to area.


07OCT2016 - High Tech pathway to Freedom - With more and more people wanting to live where they want, not where they work, high-speed Internet access is proving crucial to businesses like FOX GROUP.  


09SEP2016 - In summer of discontent, UC vendor consolidation ruffles customers - Roberta J. Fox was interviewed for global publication Tech Target and provided her thoughts on UC trends to Luke O'Neill.


09SEP2016 - The 2016 summer of our discontent - Roberta provided commentary on customer and vendor trends in UC spending in article for Computer Dealer News.


12AUG2016 - Industry Consolidation Podcast - UC Strategies podcast with Roberta providing comments on recent consolidation activity, actual and speculative in the telecom industry. 


08AUG2016 - Our Evolving Industry - BC Summit 2016 - UC Strategies podcast with Roberta providing comments on topics that will be of interest at upcoming BC Summit. Roberta's comments at 6:11m.


05AUG2016 - Summer of Confusion - Who's Who in the Zoo to Buy From? - UC Strategies article with Roberta providing analysis and feedback on summer 2016 views. 


93AUG2016 - UCStrategies' Take on the Gartner Magic Quadrant for UC - UC Strategies Podcast with Roberta Fox comments at 8:52m. 


22JUL2016 - Cisco and IBM Bring the Power of Watson to "Intelligent Collaboration" - UC Strategies Podcast with Roberta Fox comments at 25:04. 


13JUL2016 - Changing Landscape of IT, Telecom and UC - Let the Buyer Beware - Part 1 - UC Strategies Article by Roberta Fox on challenges customers are facing in trying to purchase UC products and services. 


11JUL2016 - 2016 Midyear Review - UC Strategies Podcast with Roberta Fox providing customer viewpoint (38:00m)


06JUL2016 - UC Strategies Reviews Interactive Intelligence INTERACTIONS 2016Roberta provides her commentary on the recent Interactive Intelligence INTERACTIONS 2016 conference (20:33) 


23JUN2016 - UC Strategies experts react to Microsoft Purchase of LinkedIn - Roberta provides her commentary on the Microsoft purchase of LinkedIN for $26.2 billion. (25:40)


2JUN2016 - Can we Solve the Tower of Babel that is Text? - Roberta Fox UC Strategies expert provides commentary in this podcast on the use of text (29:28) and what it means to changing communications preferences. 


13MAY2016 - The New Role of APIs, Integrations, and CPaaS For Business Communications - UC Strategies expert, Roberta Fox, provides commentary on this podcast related to the apps as the next stage of UCC. (26:19)


26APR2016 - FOX Leader Interviewed on CBC/Radio-Canada for Northern Ontario VoIP services


22APR2016 - Mitel's Acquisition of Polycom: UCStrategies' Reaction - Roberta Fox provides her thoughts on the potential Acquisition in a UC Strategies podcast. 


28APR2016 - Enterprise Connect Update: BCOM Helps Drive Successful UC Deployments


25MAR2016 - The Role of Customer Engagement in the Contact Center


28MAR2016 - UC, Cloud, WebRTC, and the Accelerated Pace of Technology - What is still relevant?


21MAR2016 - Challenges of Digital Business and Omni-Channel…Blinded by the Noise


5FEB2016 - UCStrategies Debate: Is Presence Dead?


8JAN2016 - UCStrategies Predictions for 2016 


30NOV2015 - No Erlangs for UC - Part 1 


31AUG2015 - Gartner Magic Quadrant for UC Results – Customer View is Very Different


28AUG2015 - UCStrategies Reviews Gartner Magic Quadrant for Unified Communications - Roberta J. Fox joins UCStrategies Experts in a discussion about the recently released Gartner Magic Quadrant for Unified Communications.


7AUG2015 - Is There Really a Market for UC in the SMB Space? - Roberta J. Fox joins UCStrategies Experts in a discussion about new SMB research co-sponsored by Metaswitch Networks and Edgewater Networks. 


24JUL2015 - Microsoft: Continuing to Change UC - Roberta J. Fox joins UCStrategies Experts in a discussion about Microsoft, the evolution of Microsoft's communication-related offerings, the emphasis on cloud and mobile, and the impact of enterprise voice functions to Office 365 Skype for Business.  


9JUL2015 - Is UCaaS a Blip or a Trend? - Roberta J. Fox joins UCStrategies Experts in a discussion about UC-as-a-Service (UCaaS). Topics include growth drivers, whether the cloud is more secure or less secure, whether it's a channel play or a direct play, the impact of Microsoft in the space, the ROI of the cloud model, and reactions to the estimated ACGR.

3JUL2015 - UC Experts Engage on Avaya - Roberta J. Fox joins UCStrategies Experts in a discussion about Avaya in the wake of their recent analyst consultant conference held in conjunction with IAUG in Denver.
8JUN2015 - Customer Service Challenge and Success - Don't Always Blame the Technology! Article by Roberta J. Fox about two very different recent customer service experiences.  

2JUN2015 - UCStrategies Reflects on NEC Advantage 2015 - Roberta J. Fox joins UCStrategies Experts in a discussion about the recent NEC conference in Chandler, AZ. 


25MAY2015 - Five Takeaways from the #SalesforceWorldTour in Toronto - article by FOX GROUP's Chris Henry about the Salesforce event on 


15MAY2015 - UCStrategies Reviews Gartner Magic Quadrant for Midsize Enterprises - Roberta J. Fox joins UCStrategies Experts in a discussion about Gartner's first Magic Quadrant for Unified Communications for Midsize Enterprises, North America. 


1MAY2015 - Windows Phone - Is Anyone Calling? - Roberta J. Fox joins UCStrategies Experts in a discussion about the prospects for Microsoft in the smartphone business. 


17APR15 - What's Happening in the Mid-Market? - Roberta J. Fox joins UCStrategies Experts in a discussion about unified communications in the mid-market. 


15APR15 - A CIO’s insights on Microsoft’s new “Lync” version called “Skype for Business” - Article by Chris Henry on  


27MAR15 - Established ICT Players are Now Feeling the Heat - Article by Roberta J. Fox on


6MAR15 - 5 Ways to Improve UC Voice Quality - Article by Roberta J. Fox on


28JAN15 - A secret trend in unified communications - Article by Roberta J. Fox on 


15JAN15 - 2015 Forecast from UCStrategies - Roberta J. Fox joins UC Experts to discuss what is going to happen in 2015 in unified communications, social business, and collaboration.


13JAN15 - 2014 Significant Trend - Secret Impact of UC Use on Customer Acquisitions - Article published on by Roberta J. Fox.


12JAN15 - Tbaytel Needs to Find New Ways to get Money, Consultant Says - CBC Radio-Canada article and an (audio) interview with Roberta J. Fox about the future of Thunder Bay telecommunications.


9JAN15 - UCStrategies Experts Discuss "Most Significant" of 2014 - Roberta J. Fox joined UC Experts in a discussion about significant UC-related news items from 2014.


24OCT14 - Dimension Data Unified Communications Services: An End-to-End Journey - Roberta J. Fox joins UC Experts in a podcast with a guest from Dimension Data.


23OCT14 - Define future business requirements first - Article published on (Computer Dealer News) by Stephen Lawson. 


9OCT14 - High Tech Piece of Heaven – Easy to Wish For – Hard to Find - Article published on about FOX GROUP's search for a new headquarters. 


31JUL14 - Ontario county moxie helps lure a telecom consultant - Article published on IT World Canada about FOX GROUP's move. 


15APR14 - Changing Skills for IT Professionals for Successful UC Deployments - Article published on about the different skill set required in converged/cloud environments. 


12MAR14 - BYOD, BYOC, BYOE...Alphabet Soup - Article published on, what BYOD means to customers and the industry.


10MAR14 - The nightmare that is BYOD - Article published in Computer Dealer News on #BYOD and what it means to business customers.


27JAN14 - Four trends that keep tech customers up at night - Roberta J. Fox's article published in Computer Dealer News discussing the top four trends that are causing to keep her clients up at night.


21JAN14 - Experts Look Ahead to 2014 - Roberta J. Fox joined fellow UCStrategies experts to discuss their trends and predictions for 2014.


05DEC13 - Challenge of the UC User Experience...when will it be simple and easy for us? - Roberta J. Fox article on user experience and working with multiple UC applications. 


27NOV13 - UCStrategies Experts Discuss Recent Industry Consolidation - Prompted by the recently announced planned merger of Mitel and Aastra, Roberta J. Fox joined fellow experts to discuss industry consolidation among UC vendors and channels. 


26NOV13 - Roberta J. Fox presented her thoughts and recommendations regarding the Aging Utility Workforce:  Business Impacts and Strategies on the Interactive Intelligence Utility Sector Webcast.


12NOV13 - UCStrategies Experts Review Magic Quadrant for Corporate Telephony - Roberta J. Fox and fellow experts commented and provided insights on Gartner's recently released Corprate Telephony Quadrant report.

11NOV13 - UCStrategies Podcast with Founder Jim Burton - Roberta J. Fox was interviewed by UCStrategies co-founder providing information about FOX GROUP.


18OCT13 - FOXGROUP TV on YouTube! - FOX GROUP is pleased to announce their entry into the world of video broadcast. They will be posting sessions on topics including UC, the telecom industry and contact center areas in Canada and the US. Will also include considerations for customers to get the best bang for their buck, and snapshots of the industry events attended. 


15OCT13 - "UC on the Go" - Roberta J. Fox participated in a UCStrategies Google Hangout with fellow UC experts discussing the trends, issues and considerations for mobile UC solutions. 


04OCT13 -  Roberta J. Fox hosted a podcast with fellow UCStrategies experts on "Telework top tips, tricks, lessons learned and best practices."


17SEP13 - A Look at UC Trends and Recent News - How do recent acquisitions relate to the overall trends happening in unified communications? Topics covered include recent acquisitions by Cisco, the Microsoft-Nokia deal, UC investments, company leadership, video, and Roberta J. Fox concludes with a "Top Four" list of unified communications trends coming from customers. 


25AUG13 - FOX Lync UC Update - This article provided readers with an update on the benefits, observations and lessons learned of our recent migration to hosted Lync and Microsoft Office 365.


19AUG13 - UC ROI - Roberta J. Fox recently participated in the UCStrategies Industry Buzz podcast discussing the real ROIs from UC technology investments. 


15AUG13 - The Greying of the Telecom Industry and Its Effect on Customers - Nine Years Later  - Roberta J. Fox wrote an article on providing insights and updates on the aging telecom professionals, and the effect it has had on the telecom industry and their enterprise customers.


01AUG13 - UC Pitfalls and Opportunities - Listen to one of the latest UCStrategies Podcasts with Roberta J. Fox 

06JUN13 -  FOX Chief Technology Advocate, Stephen W. Lawson interviewed and featured at recent users group conference on the value of RFI/P process to clients. Stephen Lawson was interviewed at the 2013 Avaya International Users Group. He discussed his thoughts on the value and benefits of clients going through RFI/P processes.


04JUN13 - FOX Chief Innovation Officer interviewed by CBC TV for Industry announcements. Roberta J. Fox was interviewed by CBC TV at the 2013 Canadian Telecom Summit to give her thoughts and feedback on Industry Canada's decision to not allow the TELUS acquisition of Mobilicity. She also led a customer panel for session called "The Customers Speak Out."


21MAR13 - FOX interviewed for upcoming Microsoft Canada Lync conference - Roberta J. Fox was recently interviewed by Microsoft Lync executives to provide her thoughts and feedback for potential customers about the benefits they could achieve by using Unified Communications applications such as Lync 2013 based on their recent in-house product testing at FOX GROUP test labs.


21MAR13 - CBC Radio Thunder Bay, Roberta J. Fox was interviewed by CBC Radio related to new cellular entrants offering discounted data cellular programs for cellular users in Thunder Bay. Fox commented that generally new entrants offer better prices or creative alternatives for short periods of time to entice new customers. She encouraged listeners to "check out their current provider" to match the deals and prices.


22FEB13 - 4G Security Oversight Is a Shared Responsibility, written by Matthew Clulow. Stephen Lawson, Chief Technology Advocate of FOX GROUP was recently interviewed for an article about security published in Enterprise Conversation blog. 


21FEB13 - MTS may hold on to Allstream for time being, analysts say, written by Danieka Grenier, The Wire Report - From the article...Roberta J. Fox, chair and chief innovation officer at consulting firm FOX GROUP, said in a phone interview that Allstream could be appealing to newer wireless entrants looking to expand their wired infrastructure. “They’ve got the legacy and they’ve got national high-speed [networks] in a whole bunch of cities,” Fox said. She said Allstream has been focused in the small business and mid-market space, which could be attractive to a company like Bell or Telus Corp. “All the things that they’ve taken to market have been really focused on that smaller side, which the Bell and the Teluses are struggling to offer,” Fox said.


21JAN13 - NICE Systems prevents contact centre fraud, written by Rachel Levy Sarfin, ITinCanada. From the interview... "Roberta Fox, foresees a significant demand for the NICE solution. She called contact centre fraud “a growing concern” for businesses. Her clients see preventing this crime in their contact centres as important, especially if they handle sensitive information. Fox believes that larger contact centres make up NICE’s natural client base for its fraud prevention line. Thanks to this latest solution, she predicts that its number of customers will grow. Fox noted that investment firms and insurance companies will find the Fraud Prevention Suite attractive. Eventually, as the delivery of medical services shifts to contact centres, she predicts they will also be interested in NICE’s product."


02JAN13 - Unified Communications Overview, produced by Matthew Clulow

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