FOX GROUP In the News

World Suicide Prevention Day Reflections - Technology enables communications to help save lives

Over the past thirty years, I have worked on and off within the crisis helpline sector in a variety of volunteer phone responder and technology advisory roles. (I have been working in helplines since a teenager in actual fact). 


During the past nine years, I have had the opportunity to be a volunteer CIO for two Toronto area distress centres, as well as being the founding CEO and Senior Executive Technology consultant for Crisis Services Canada (CSC).  We brought together experienced consultants, vendors and dedicated distress centre professionals, to help build the award-winning national Canada Suicide Prevention Service. (CSPS) 


In reflecting on today, being World Suicide Prevention Day, it makes me think about how technology has evolved over the past thirty years to enable caring, trained responders to save lives and provide mental health support via voice, text and chat.  The national suicide prevention support service is operated by Crisis Services Canada. (CSC)

World Suicide Prevention Day Blog from Crisis Services Canada

Check out our Guest Blogger - Kate Kuehn of Crisis Services Canada.


Her article provide information on the benefits of seeing support and help whether for yourself, a friend or family member contemplating suicide.

Let's start communicating to make a difference for suicide prevention and support! 

NG9-1-1 Coming to Canada

911 Tech Advisors, a div. of FOX GROUP Technology has been selected to help an Ontario-based regional police group develop their NG9-1-1 strategy and procurement approach.   

As the leading NG9-1-1 communications technology consultants and advisors in Canada, our experienced senior management technology professionals provide support and expertise to PSAP organizations.  Our services include developing the NG9-1-1 strategy, migration, design, procurement support. 


We can also provide project oversight to ensure that the numerous communications technology elements required to provide next generation are successfully deployed. 

For Additional Information Contact: 

Roberta Fox, E: | 289.648.1981

Crisis Services Canada's digital transformation means more lives saved

On August 14, 2018, Crisis Services Canada (CSC) accepted the award for Digital Transformation in the SME Public or not-for-profit organization category.


This award recognized what’s being called the first integrated multimedia voice, text and chat suicide prevention service.  The helpline services are integrated with sophisticated case management and reporting capabilities, and the scalable platform has the capacity to help tens of thousands of Canadians struggling with or affected by suicide, as well as provide referrals for local mental health or personal issues.

News Story here

Roberta J. Fox received the Industry Leadership Award in Washington, DC in recognition of her commitment to both her personal and industry communities. Fox was praised by CompTIA for her “creative, innovative style of working with organizations”, and her ability to leverage her knowledge of advanced technologies to deliver sustainable results for organizations whether enterprise, government or non-profit.  They highlighted the recent Canada Suicide Prevention Service solution that her and her team designed which provides real time voice, text and chat suicide prevention and support to the people of Canada. 

FOX GROUP Leader receives CATA Public Service Leadership Innovation Award

CATA Alliance 2018 award winner for Public Service Leadership Innovation Award – Crisis Services Canada Founding CEO and CTO Roberta J. Fox-Lawson and her acceptance speech announces very proud to bring the best of Canadian innovation to help save lives of the people of Canada!

Roberta Fox selected to be a member of Inspiring Fifty Women in STEM for Canada 2018

May 8th, 2018 - Roberta J. Fox-Lawson, Chair and Chief Innovation Officer for FOX GROUP Technology and Founding and Interim CEO and CTO for Canada Suicide Prevention Service was recently selected to be a member of the Inspiring Fifty for Canada 2018 women in science, technology, engineering and math (STEM) on May 7th, 2018 in Ottawa.

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Experienced Senior Digital Technology Advisors
who provide objective insight and analysis leveraging
our real world experience, tools, methods and technologies
that we use every day!

Innovation and Technology Strategy


We work with business and IT leaders to develop next generation communications technology strategies to improve business results

ePROcurement  RFPs Automated Technology Acquisitions

Using our proprietary RFP technical and financial applications, we help you acquire the right solution from the right vendors, aligned to your future business requirements

Our Clients Comment
Why choose FOX GROUP?
  • Professional, ethical consultants who strive to deliver value for all of our clients with a track record of on-time, on budgets that stand the test of time!


  • Average $30-50M per year in technology spend influence for data, voice, video, UC, contact center products and services


  • Decades of real-world experience designing and managing voice, data and contact center technology environments.


  • Long standing senior level relationships to all leading vendors, product development strategies and future directions. 


  • We invest significant amounts of time and effort to keep all of our FOX professionals up to date and current on all of the leading vendor services, offers and benchmark pricing. 


  • Structured, mature procurement RFP templates with technical and financial analysis tools and methodologies to help select the right vendors to deliver positive business results


  • 30+ years helping distributed technology dependent organizations acquire, deploy and manage technology projects


  • Culture and goals to provide objective, ethical consulting and develop and sustain successful relationships with everyone we work with! 


FOX GROUP in the Community

FOX GROUP is a proud member of various professional, business and community organizations listed below.


We believe it is important to not only be involved in industry, technology and business associations to keep up-to-date, but that it is also important to give back to the local communities and charities in which we live and work.

Corporate Charities
Committed Volunteers in community, church and non-profits working together for the betterment of Thorndale

I Love Thorndale unites the numerous community organizations and business to provide an amazing community to live, work and play! 


We are proud to be a business member of ILT!

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CSPS provide 7 x 24 voice suicide prevention and support to the people of Canada. They also provide text support 4 p.m to 1 a.m. and will provide chat in the future as funding increases.  

We are proud to have helped design and deploy this award winning solution to help the people of Canada!

Professional and Business Associations
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North American Number Association

Proud founding members of Character Community for Business
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Association of Public Safety Communications Officials Canada

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NG9-1-1 Emergency Services Working Group Committee Members

York Region Character Council 

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Municipal Information Systems Association

Canadian Advanced Technology Alliance

To contact us: | Toll Free:  1.866.FOX.GROUP (369.4768) | Toronto Area Office:  1.289.648.1981 |  London Area Office:  226.636.0880

To contact us: | Toll Free:  1.866.FOX.GROUP (369.4768) | Toronto Area Office:  1.289.648.1981 |  London Area Office:  226.636.0880

© Contents Copyright FOX GROUP 2000-2019 unless otherwise noted. Duplication, re-distribution or reproduction prohibited without written permission.

Contact: +1 289.648.1981 

Non-Profit, Health Services

PBX replacement, contact center requirements, including IT/UC integration, RFP design, analysis, contract negotiations and implementation assistance "When our telephony systems and call center technology experienced functional issues, we accelerated its quest to replace it. FOX GROUP's dedication to understand how we operate was paramount to our telecom project's success. They have been professional, insightful, adaptable and provided much need expertise, all on budget and on time."

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