technology consultants, ANALYSTS, designers and project managers in IT, Unified communications and contact centre technologies
All FOX professionals bring decades of technology and management experience to help develop effective strategies, architectures, migration plans, acquisition practices.
We also bring a unique combination of technology expertise and experience in our respective technology and industry areas, combined with objective consulting processes, practices and approaches.
FOX folks are all innovative, creative, forward thinking professionals, with high values and integrity.
We all have a personal and professional commitment to work together with our clients, transferring our knowledge to them, so they come back to us because they want to, not because they have to!
We are proud of being long-standing trusted advisors to our clients, delivering our consulting engagements on time and on budget and bringing value for their technology investments!
top 4 reasons TO CHOOSE us as your technology consultants and advisors
no 1 - Commitment to fair, objective business practices and ethics
We do not sell any equipment or services! We use our knowledge, time, expertise, experience and relationships to deliver our technology consulting services.
We take our objectivity and neutrality very serious, and have developed processes and procedures that abide by the Communications Technology Consultants Association (CTCA), the Community of Telecommunications Consultants (CTC), and the York Region Character Business Council. We even have an internal Ethics Committee and Information Management Officer who's role is to ensure that we are meeting our commitments to our clients and the industry!
no. 2 - we 'walk the talk' and use what we consult in!
We are one of the few Canadian communications consulting firms that actually use the advanced communications technology that we consult in everyday in our business!
Ask to see our current architecture solutions diagrams if you want! We would be happy to show you how we use on-site and hosted/colo managed VoIP, UC and collaboration tools on a daily basis.
Through our own day-to-day experience, combined with our structured, disciplined analysis and approach, we are able to clearly understand the challenges, and benefits next generation VoIP, UC and contact centre systems and applications can bring to our clients.
no. 3 - using technology and structured processes for our consulting analysis to minimize cost
We use FOX developed proprietary web-based analysis tools in our consulting engagements to reduce the overall time, effort and consulting budget to gather business and technology requirements. This includes 3D RFP procurement compliance, pricing and solution analysis tools with supporting structured methods to ensure fair, objective comparisons and vendor selection.
This automation enables us to reduce our internal time and effort for our analysis and use our expertise to analyze and interpret the results, not manually analyze information wasting time using out of date consulting models!
Use of the structured, technology supported approach also reduces the cost to our clients for the consulting work performed!
no. 4 - We deliver projects on time, and on budget, bringing value
On Time, On Budget: We have been working with our clients using fixed-price 'Not to exceed' projects since our inception in 2000. We develop a detailed statement of work with the assigned FOX and client tasks, deliverables and responsibilities so that our clients have NO surprises. We work with them throughout the project to track and monitor progress, whether we are driving the overall project, or are providing subject matter support working with their project management professionals.
Bringing Value to our Clients for Their Investment: We strive to bring value to our clients in the projects. In fact, most if not all of our client acquisition projects have brought provable, real value exceeding our fees, and in some cases, many times over! We would be happy to provide client references to validate if you don't believe us :)
Ongoing Education and updates
FOX ASSOCIATES participate in vendor consultant/analyst programs, associations and industry Councils
All FOX Associates are required to attend vendor education seminars and leading industry conferences and professional events from firms such as:
Telecom, Network, Video and Call Centre Manufacturers such as:
Communications Technology Consultants Association (CTCA)
Canadian Advanced Technology Association (CATA)
Information Technology Association of Canada (ITAC)
Vendor Councils (specialized focus groups to provide input and future direction to vendors) Unfortunately we cannot provide complete list as some of the vendor councils are under non-disclosure.
Avaya Call Centre Council
Microsoft "Insiders of Lync" Council
Cisco Consultant & Analyst Program
We are committed to keeping up to date on the latest and emerging technology trends, vendor offers, etc. We do this by investing significant amounts of personal and professional time, money and effort to keep connected and up to date with the leading trends, vendors, and even through our own hand on test lab projects!
This helps us ensure that we are providing current, up to date, high quality, accurate technology consulting services, to enable our clients to acquire the latest technologies from the right vendors!
CONSULTING AND ANALYSIS in information technology, UC, TELECOM, NETWORKING AND CONTACT CENTRES
TECHNOLOGY CONSULTING AREAS
We have the ability to demystify complex technology environments and make strategic business recommendations and help define and develop effective IT and communications strategies right down to the bill of materials level in the following technology areas:
Unified Communications and Collaboration - Web/Video applications, Voice over Internet Protocol (VoIP), IP PBX telephony systems, email messaging, collaboration and integration to mobile/desktop devices
Voice and Data Hardware and Software - Communications Vendor Solutions including Telphony, IP PBX Systems, Telephony applications, LAN & WAN equipment, wiring and performance monitoring and management solutions
Contact Centre - Call Centre systems, applications and providers (Cloud, outsourced, co/lo, vendor managed or customer owned)
Carrier Services - Wired services, i.e. DSL, MPLS, ISDN; Wireless Services such as various types of cellular offers including 1XRT, 3G, 4G, Satellite, Private/Public Digital Radio, etc.
Video Conferencing and Collaboration Applications - Desktop, Room Based or mobile video solutions, applications and carrier services
Technology Management - Skills, tools, processes and training required to manage current and future communications technologies
communications Technology Procurement ASSISTANCE
we act as your CHIEF PROCUREMENT OFFICER IN COMMUNICATIONS products, SERVICES and vendors
We work with our clients to help them their future business technology requirements in order to select and work with the appropriate vendors geared to their requirements, culture and values.
This includes a variety of offers including:
Future business requirements definitions related to type of vendor, service approaches, support structure, i.e. outsourced, managed, cloud, etc.
Future technology requirements and possible vendors, whether manufacturers, carriers, value added resellers, managed service providers, etc.
Vendor/Bid approach, i.e. open or closed bid, RFI/Q or P, Electronic or invited, to determine the appropriate bid management and analysis requirements for our clients.
Detailed technical requirements, specifications, quantities and detailed designs (even detailed design diagrams, if required)
RFP creation and analysis, including automated bid approach using FOX proprietary RFP templates, analysis tools and methods
Vendor bid management including technical and financial validation, pricing benchmarking and negotiations
All the while, we work beside and with your procurement, financial and technology staff leveraging our structured procurement processes, automated RFP analysis tools, and experience so that the acquisition projects are successful. We generally save many times our fees on larger projects from our technology knowlege, our ability to compare and leverage price knowledge and our vendor negotiations expertise. !!!
FOX GROUP is made up of a team of experienced communications technology experts who help clients develop effective communications strategies, acquire and project manage RFPs, technology implementations and vendors, aligned to our clients current and future business goals.
Technology strategy, architecture AND design
We have been helping organizations acquire, manage and deploy communications technology solutions for over thirteen years as FOX GROUP, and each of us bring at least twenty years experience in designing and managing multi-vendor complex IT, telecom networking and contact centre technologies.
We have all installed and managed complex technology solutions and understand the challenge our customers face on a daily basis, and know how to de-mystify complex technology environments. We've been in your shoes!
Some of the things we identify, determine or solve:
What future unified communications, telecom, network and call centre technology is best for your company.
Who should you purchase or lease the technology from?
How much will it cost to buy, install, manage and maintain?
What are the skills sets required to install and support the future technology solutions?
That our customers get the functionality and results from their technology investments, and everythning works together as promised!
How to ensure that you define and get the promised ROI from your technology investments.
FOX GROUP Technology | Fox Hollow, 5022 Herald Road, Mount Albert, ON Canada L0G 1M0