Over the past thirty years, I have worked on and off within the crisis helpline sector in a variety of volunteer phone responder and technology advisory roles. (I have been working in helplines since a teenager in actual fact). 

During the past nine years, I have had the opportunity to be a volunteer CIO for two Toronto area distress centres, as well as being the founding CEO and Senior Executive Technology consultant for Crisis Services Canada (CSC).  We brought together experienced consultants, vendors and dedicated distress centre professionals, to help build the award-winning national Canada Suicide Prevention Service. (CSPS) 

In reflecting on today, being World Suicide Prevention Day, it makes me think about how technology has evolved over the past thirty years to enable caring, trained responders to save lives and provide mental health support via voice, text and chat.  The national suicide prevention support service is operated by Crisis Services Canada. (CSC)

Check out our Guest Blogger - Kate Kuehn of Crisis Services Canada.

Her article provide information on the benefits of seeing support and help whether for yourself, a friend or family member contemplating suicide.

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Let's start communicating to make a difference for suicide prevention and support! 

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911 Tech Advisors, a div. of FOX GROUP Technology has been selected to help an Ontario-based regional police group develop their NG9-1-1 strategy and procurement approach.   

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As the leading NG9-1-1 communications technology consultants and advisors in Canada, our experienced senior management technology professionals provide support and expertise to PSAP organizations.  Our services include developing the NG9-1-1 strategy, migration, design, procurement support. 

We can also provide project oversight to ensure that the numerous communications technology elements required to provide next generation are successfully deployed. 

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For Additional Information Contact: 

Roberta Fox, E: Roberta.Fox@foxgroup.ca | 289.648.1981

On August 14, 2018, Crisis Services Canada (CSC) accepted the award for Digital Transformation in the SME Public or not-for-profit organization category. 

https://www.itbusiness.ca/digital-transformation-hub

This award recognized what’s being called the first integrated multimedia voice, text and chat suicide prevention service.  The helpline services are integrated with sophisticated case management and reporting capabilities, and the scalable platform has the capacity to help tens of thousands of Canadians struggling with or affected by suicide, as well as provide referrals for local mental health or personal issues.

News Story here

Roberta J. Fox received the Industry Leadership Award in Washington, DC in recognition of her commitment to both her personal and industry communities. Fox was praised by CompTIA for her “creative, innovative style of working with organizations”, and her ability to leverage her knowledge of advanced technologies to deliver sustainable results for organizations whether enterprise, government or non-profit.  They highlighted the recent Canada Suicide Prevention Service solution that her and her team designed which provides real time voice, text and chat suicide prevention and support to the people of Canada. 

CATA Alliance 2018 award winner for Public Service Leadership Innovation Award – Crisis Services Canada Founding CEO and CTO Roberta J. Fox-Lawson and her acceptance speech announces very proud to bring the best of Canadian innovation to help save lives of the people of Canada! 

http://cata.ca/2018/csc-innovation-award/

May 8th, 2018 - Roberta J. Fox-Lawson, Chair and Chief Innovation Officer for FOX GROUP Technology and Founding and Interim CEO and CTO for Canada Suicide Prevention Service was recently selected to be a member of the Inspiring Fifty for Canada 2018 women in science, technology, engineering and math (STEM) on May 7th, 2018 in Ottawa.

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http://www.inspiringfifty.com/inspiring-fifty-canada-2018/