FOX GROUP Telecommunications, UC and Contact Center Conslting

FOX GROUP In the News

Customer Reflections of 2019

Each year we ask our FOX GROUP and 911 Tech Advisor clients to give us their concerns and thoughts about the communications technology sector. We use this information to provide some feedback to help shape how the tech sector can deliver products and services that will actually not only meet customer needs, but truly help transform their organizations.

A summary of their comments are provided below.

In spite of the numerous mergers, acquisitions and new entrants we have provided you with our top observations and challenges looking back to 2019.

On behalf of the FOX GROUP Technology and 911 Tech Advisors teams, we wish you all much happiness, joy and success for the New Year.

We welcome your thoughts and feedback. Send your comments to info@foxgroup.ca or call 1.866.FOX.GROUP.

In our next blog, we will provide you with our clients wish list for 2020.

CLICK BELOW for rest of article.

NG9-1-1 Coming to Canada

911 Tech Advisors, a div. of FOX GROUP Technology has been selected to help an Ontario-based regional police group develop their NG9-1-1 strategy and procurement approach.

As the leading NG9-1-1 communications technology consultants and advisors in Canada, our experienced senior management technology professionals provide support and expertise to PSAP organizations. Our services include developing the NG9-1-1 strategy, migration, design, procurement support.

We can also provide project oversight to ensure that the numerous communications technology elements required to provide next generation are successfully deployed.

For Additional Information Contact:

Roberta Fox, E: Roberta.Fox@foxgroup.ca | 289.648.1981

Click Here for more Info

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Experienced Senior Digital Technology Advisors

who provide objective insight and analysis leveraging

our real world experience, tools, methods and technologies

that we use every day!

Innovation and Technology Strategy

We work with business and IT leaders to develop next generation communications technology strategies to improve business results

ePROcurement RFPs Automated Technology Acquisitions

Using our proprietary RFP technical and financial applications, we help you acquire the right solution from the right vendors, aligned to your future business requirements

Our Clients Comment

Network and Telecom Strategy, Vendor Negotiations, Contact Center Assessment,
Wireless Vendor Analysis

"I had the pleasure of retaining the FOX GROUP (and Roberta Fox) a few times while I served as the Chief Information Technology Officer with the Region. Her and her team's professionalism, great attitude and comprehensive knowledge not only of the telecommunication business but her creative ways of transferring that knowledge to me and my staff was incredible."

ICT/UC/VoIP strategy, technical, financial investment and future IT operational requirements

"I found FOX GROUP a pleasure to work with. They were flexible with the statement of work and were happy to remove or add items but ensuring that we knew the areas that were important and that we should leave as is in order for us to have a successful engagement and get the information we required. Their tools are invaluable, i.e. the technical work book, telecom survey and vendor pricing analysis."

PBX replacement, contact center requirements, including IT/UC integration, RFP design, analysis, contract negotiations and implementation assistance
"When our telephony systems and call center technology experienced functional issues, we accelerated its quest to replace it. FOX GROUP's dedication to understand how we operate was paramount to our telecom project's success. They have been professional, insightful, adaptable and provided much need expertise, all on budget and on time."

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Why choose FOX GROUP?

Professional, ethical consultants who strive to deliver value for all of our clients with a track record of on-time, on budgets that stand the test of time!

Average $30-50M per year in technology spend influence for data, voice, video, UC, contact center products and services

Decades of real-world experience designing and managing voice, data and contact center technology environments.

Long standing senior level relationships to all leading vendors, product development strategies and future directions.

We invest significant amounts of time and effort to keep all of our FOX professionals up to date and current on all of the leading vendor services, offers and benchmark pricing.

Structured, mature procurement RFP templates with technical and financial analysis tools and methodologies to help select the right vendors to deliver positive business results

30+ years helping distributed technology dependent organizations acquire, deploy and manage technology projects

Culture and goals to provide objective, ethical consulting and develop and sustain successful relationships with everyone we work with!

FOX GROUP in the Community

North American Number Association

Association of Public Safety Communications Officials Canada

Professional and Business Association Membership

Proud founding members of Character Community for Business

NG9-1-1 Emergency Services Working Group Committee Members

York Region Character Council

Link to Archive FOX Blogs

FOX GROUP is a proud member of various professional, business and community organizations listed here.

We believe it is important to not only be involved in industry, technology and business associations to keep up-to-date, but that it is also important to give back to the local communities and charities in which we live and work.

Municipal Information Systems Association

Canadian Advanced Technology Alliance

Corporate and Community Charities

Committed Volunteers in community, church and non-profits working together for the betterment of Thorndale

To contact us:

info@foxgroup.ca

Toll Free: 1.866.FOX.GROUP (369.4768)

Toronto Area Office: 1.289.648.1981

London Area Office: 226.636.0880

I Love Thorndale unites the numerous community organizations and business to provide an amazing community to live, work and play!

We are proud to be a business member of ILT!

CSPS provide 7 x 24 voice suicide prevention and support to the people of Canada. They also provide text support 4 p.m to 1 a.m. and will provide chat in the future as funding increases.

We are proud to have helped design and deploy this award winning solution to help the people of Canada!