FOX GROUP Telecommunications, UC and Contact Center Consulting

FOX GROUP News & Blog Items

Experienced Senior Digital Technology Advisors who provide objective insight and analysis leveraging our real world experience, tools, methods and technologies that we use every day!

9-1-1 Tech Advisors NG9-1-1 FAQs - Update

As 9-1-1 Technology Consultants and Advisors we have provided answers to the most frequently asked questions from first responders and the general public about NG9-1-1 and what it means to the people of Canada.

Top Tips for Being a Successful Mobile and Remote Worker

Updated due to COVID-19:

These tops tips can be applied to temporary measures where many people are now required to work at home. Being a successful mobile worker takes much more than just good technology skills.

Real Time Texting in NG9-1-1 - How is it different?

What is happening to 9-1-1 to enable texting?

On June 1, 2017, the Canadian Regulatory Telecommunications Commission (CRTC) issued Telecom Regulatory Policy CRTC 2017-182 which defined how the industry would be modernizing the 9-1-1 networks to meet the public safety needs of Canadians by implementing Next Generation 9-1-1.

NG9-1-1 Coming to Canada

9-1-1 Tech Advisors, a div. of FOX GROUP Technology has been selected to help an Ontario-based regional police group develop their NG9-1-1 strategy and procurement approach.

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ePROcurement RFPs Automated Communications Oriented Technology Acquisitions

Using our proprietary RFP technical and financial applications, we help you acquire the right solution from the right vendors, aligned to your future business requirements.

Innovation and Technology Strategy

We work with business and IT leaders to develop next generation communications technology strategies to improve business results.

Network and Telecom Strategy, Vendor Negotiations, Contact Centre Assessment,
Wireless Vendor Analysis

"I had the pleasure of retaining the FOX GROUP (and Roberta Fox) a few times while I served as the Chief Information Technology Officer with the Region. Her and her team's professionalism, great attitude and comprehensive knowledge not only of the telecommunication business but her creative ways of transferring that knowledge to me and my staff was incredible."

ICT/UC/VoIP Strategy, Technical, Financial Investment and Future IT Operational Requirements

"I found FOX GROUP a pleasure to work with. They were flexible with the statement of work and were happy to remove or add items but ensuring that we knew the areas that were important and that we should leave as is in order for us to have a successful engagement and get the information we required. Their tools are invaluable, i.e. the technical work book, telecom survey and vendor pricing analysis."

PBX Replacement, Contact Centre Requirements, including IT/UC Integration, RFP Design, Analysis, Contract Negotiations and Implementation Assistance

"When our telephony systems and call centre technology experienced functional issues, we accelerated its quest to replace it. FOX GROUP's dedication to understand how we operate was paramount to our telecom project's success. They have been professional, insightful, adaptable and provided much need expertise, all on budget and on time."

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FOX Client List

Objective, honest and professional, ethical consultants who strive to deliver value for all of our clients with a track record of on-time, on budgets that stand the test of time!

Average $10-30M per year in technology spend influence for data, voice, video, UC, contact centre products and services

Decades of real-world experience designing and managing voice, data and contact centre technology environments.

Long standing senior level relationships to all leading vendors, product development strategies and future directions.

We invest significant amounts of time and effort to keep all of our FOX professionals up to date and current on all of the leading vendor services, offers and benchmark pricing.

Structured, mature procurement RFP methodologies, tools and templates with technical and financial analysis expertise to work with our clients to help them select the right vendors to deliver positive business results

30+ years helping distributed technology dependent organizations acquire, deploy and manage communications technology projects

Culture of total FOX team to provide objective, ethical consulting and develop and sustain successful relationships with everyone we work with!

Why choose FOX GROUP?

FOX Blog Archive

FOX GROUP in the Community

FOX GROUP is a proud member of various professional, business and community organizations listed here.

We believe it is important to not only be involved in industry, technology and business associations to keep up-to-date, but that it is also important to give back to the local communities and charities in which we live and work.

9-1-1 Tech Advisors

Corporate and Community Charities

Committed Volunteers in community, church and non-profits working together for the betterment of Thorndale

I Love Thorndale unites the numerous community organizations and business to provide an amazing community to live, work and play! We are proud to be a business member of ILT!

CSPS provides 7 x 24 voice suicide prevention and support to the people of Canada. They also provide text support 4 p.m to 1 a.m. and will provide chat in the future as funding increases. We are proud to have helped design and deploy this award winning world's first voice, text and chat national suicide helpline.