PBX Replacement, Contact Centre Requirements, including IT/UC Integration, RFP Design, Analysis, Contract Negotiations and Implementation Assistance "When our telephony systems and call centre technology experienced functional issues, we accelerated its quest to replace it. FOX GROUP's dedication to understand how we operate was paramount to our telecom project's success. They have been professional, insightful, adaptable and provided much need expertise, all on budget and on time."

Network and Telecom Strategy, Vendor Negotiations, Contact Centre Assessment, Wireless Vendor Analysis "I had the pleasure of retaining the FOX GROUP (and Roberta Fox) a few times while I served as the Chief Information Technology Officer with the Region. Her and her team's professionalism, great attitude and comprehensive knowledge not only of the telecommunication business but her creative ways of transferring that knowledge to me and my staff was incredible."

ICT/UC/VoIP Strategy, Technical, Financial Investment and Future IT Operational Requirements "I found FOX GROUP a pleasure to work with. They were flexible with the statement of work and were happy to remove or add items but ensuring that we knew the areas that were important and that we should leave as is in order for us to have a successful engagement and get the information we required. Their tools are invaluable, i.e. the technical work book, telecom survey and vendor pricing analysis."